JJEM: Special Edition 4 (May 2025)
JJEM: Special Edition 4 (May 2025)
2025-05-31
A Conceptual Study on Artificial Intelligence in Insurance Sector
Gayathri N M, Dr. Shobharani H
Information technology sector has embraced the era of digitalization. Artificial Intelligence (A.I.) is a multidisciplinary field aimed at automating tasks that currently require human intelligence. The aim of this study is to understand better the Use-cases of Artificial Intelligence (AI) in the Insurance Sector. Particularly, this study wants to explore the scope and human resource management of AI in insurance services to overcome ongoing problems. Based on the concepts of AI, a conceptual study was developed. The conceptual study intends to measure the relationship between AI & its use cases in the Insurance industry. Empirical quantitative research was used to verify the study, with a sample of international companies and Insure Techs implementing such studies. This research concludes some theoretical insights that are believed to be very useful for Insurance companies
Human Resource Management (HRM), Artificial Intelligence (AI), Industry 5.0, insurance sector, manufacturing sector and service sector