JJEM: Special Edition 1 (December 2023)
JJEM: Special Edition 1 (December 2023)
2023-12-08
Evolving Role of Bank Employees in the Digital Age: Up-Skilling and Reskilling for Success
Dr. Dileep Kumar S. D and Mr. Abdul Wahab
Reserve Bank of India and other banks in the country play multiple and pivotal roles, and contribute substantially for the overall development of the economy. In addition of this pivotal role, digital transformation gain increasing attention worldwide, including India. In the digital age, emerging skill requirements for bank employees reflect the evolving landscape of the banking industry, driven by technological advancements, changing customer behaviors, and new regulatory demands. In this backdrop, the present paper makes an attempt analyze and present various dimensions of digital banking
Traditional Banking, Digital Banking, Bank Employees, Up-Skilling, Reskilling